House Rules & Cancellation Policy

House Rules

Staying Guests

Each unit is limited to two adult guests, unless additional guests were included at the time of booking for select units. Only guests listed in the reservation are allowed within the boundaries of the booked unit. Violation of this policy is considered trespassing and will result in immediate termination of the stay without refund, along with a $50 per person, per night penalty for each unauthorized guest.
Sharing check-in instructions with anyone other than pre-registered guests or approved visitors is strictly prohibited.
Infants under one year old are allowed but must be supervised at all times. Guests must provide their own cribs and necessary supplies.

Events and Visitors

Parties are not allowed, but small, private celebrations are permitted. We offer special packages for birthdays, anniversaries, proposals, and similar occasions.
- A maximum of four non-overnight visitors is allowed between 4:00 PM and 9:00 PM, provided they are added to the booking in advance. A $25 fee applies per visitor, per visit. The full name and phone number of each visitor must be submitted prior to arrival. Approved visitors may include photographers, event coordinators, or friends and family.
Deliveries may only be received at the main gate. The gate access code must not be shared with delivery personnel, visitors, or any person not registered as a guest.

Quiet Hours — 10:00 PM to 7:00 AM

Loud music, shouting, and disruptive noise are not permitted during quiet hours. If you experience disturbances from nearby units, please notify us so we can address the issue promptly. Repeated violations may result in immediate termination of the stay without refund.

No Smoking

Smoking, Vaping and E-Cigarettes are prohibited inside all units, and indoor areas. Violations will result in a $250 excessive cleaning fee. The use of Drugs is prohibited at all times

No Open Flames

The use of candles, fires, or any open flames is only allowed in designated areas such as fire pits or BBQ grills. Any violation will result in a $500 fine.

Pool and Hot Tub

No Bubble Bath or Substances in the Pool or HotTub. Violations will result in a $250 excessive cleaning fee. Instead you can use bathing products in bathtubs.
For your safety, limit hot tub use to 15 minutes per session. Shower before and after swimming. Consult a doctor if you have health concerns. We offer a net for you to easily clear them out before enjoying your swim.

Pets and Service Animals

Your pet must be leashed or caged at all times. Please note that the natural environment may pose risks to your pet’s safety; we are not responsible if your pet becomes lost during your stay.
If any evidence of an unauthorized pet is found during cleaning, a $150 unauthorized pet fee will be charged. If you brought your service animal, please notify us if you haven’t already, so we can make appropriate cleaning arrangements afterward. Please note: Emotional support animals are considered pets and are subject to the $90 pet fee.

Wildlife and Plant Safety Advisory

Please be cautious around local wildlife, including but not limited to hogs, raccoons, possums, snakes, dogs, and cats. Do not touch, feed, or approach any animals. To maintain cleanliness and prevent attracting wildlife, store perishable food in the fridge and dispose of food waste in the covered trash can immediately.
Insects like spiders, mosquitoes, ticks, wasps, ants, and wood roaches are common. Use insect repellent and be cautious in undisturbed areas.
Beware of harmful plants like poison ivy; stay on designated paths and avoid touching unfamiliar plants. If you have allergies, please bring necessary medication.

Outdoor Setup

Outdoor experiences—such as candlelit dinners, movie nights, and proposal packages—are weather-dependent. We closely monitor local forecasts and do our best to time the setup appropriately.
- If the package is set up prior to your arrival based on the forecast and the weather changes unexpectedly, please understand that this is beyond our control, and no refunds will be issued once the setup is complete, regardless of whether it is used.
- If we anticipate the weather may improve later in the evening, we will coordinate with you to determine the best possible setup time. For multi-night stays, we’re happy to reschedule the setup for the following evening, weather permitting.

Outdoor Movie: The projector must be brought indoors when not in use, especially during windy or rainy weather, to prevent damage.
Candlelit Dinner: Our staff will usually collect the setup around 10:00 AM the following morning. If the weather stays clear, feel free to leave everything as is overnight. However, if it begins to rain heavily, please bring the candles, plates, and any other outdoor setup items indoors to prevent damage. Kindly avoid leaving food on the dishes outside, as it may attract wildlife.
Proposal: It’s fine to leave the proposal setup as is, including rainy conditions. Our staff will collect it after you check out.

Indoor Setup

Romance Experience: The setup is completed before your arrival, and our staff will clean it up after you check out. Please place the used petals and candles into the provided basket during your stay. We are unable

Photography and Filming

Taking photographs and videos for personal use and sharing on social media is allowed.
Commercial photography and filming must be registered in advance. All crew members must be added to the booking, and their full names and phone numbers must be provided prior to arrival.
Uploading or submitting photographs or videos of the property to professional stock photo websites or services (including, but not limited to, Getty Images, iStock, or similar platforms) requires prior written permission and a property release.
The use of personal drones is not permitted anywhere on the property.

Damage & Excessive Cleaning

Guests are responsible for any damage caused during their stay beyond normal wear and tear. If any such damage is discovered after check-out, the guest will be notified via email within 72 hours, along with evidence and a detailed cost breakdown for necessary repairs or replacements.
The guest authorizes the host to charge the credit card on file for damages or extra cleaning fees. The host will contact the guest directly to discuss next steps.
Excessive cleaning required: $250
Lost key: $100
Lost TV remote control: $50
Unauthorized smoking indoors: $250
Unapproved pet stay: $150
Projector: $300
Damaged linens, towels, or bedding: Replacement cost
Broken furniture or fixtures: Repair or replacement cost
Damage to tents, cabins, or structures: Repair or replacement cost

Cancellation and Rescheduling Policy

We understand that plans may change; however, as a small business, cancellations and date changes can significantly impact our operations. Once a reservation is confirmed, the following cancellation and rescheduling terms apply immediately, based on the number of days remaining before check-in at the time the request is received.

91+ Days Before Check-In:
Cancel for a full refund of the total booking value, less the non-refundable 3% payment processing fee, or reschedule with no rescheduling fee.
31–90 Days Before Check-In:
Cancel for a 75% refund of the total booking value, or reschedule with no rescheduling fee.
15–30 Days Before Check-In:
Cancel for a 50% refund of the total booking value, or reschedule with a $75 rescheduling fee.
14 Days or Fewer Before Check-In:
No refund is available. However, guests may request to reschedule to an earlier date before the original check-in date with a $75 rescheduling fee. If no earlier date is available, we are unable to make any changes or offer refunds. Rescheduling to a later date is not permitted.

Rescheduling Terms:

All rescheduling requests are subject to availability.
- For requests made 15 or more days before check-in, the new check-in date must be within three months of the date the rescheduling request is made. The $75 rescheduling fee may apply depending on the applicable cancellation window.
- For requests made 14 days or fewer before check-in, the reservation may only be moved to an earlier available date before the original check-in date, and a $75 alteration fee applies. Rescheduling to a later date is not permitted.
Any amount already paid will be applied to the rescheduled stay. If the new stay is priced higher, the difference must be paid at the time of rescheduling. If the new stay is priced lower, no refund or credit will be issued for the difference.
All rescheduling is final. Once a reservation has been rescheduled, it cannot be canceled, refunded, or rescheduled again.

Refunds:

Guest Cancellation: Guest initiated cancellations are subject to cancellation policy outlined above.
No-Show/Early Departure: No refunds will be issued for no-shows or early departures, regardless of reasons.
Unforeseen Events: Domance Glamping is not responsible for circumstances beyond its control, including but not limited to severe weather, power outages, water interruptions, internet outage, or other utility failures. In such cases, refunds will not be provided. In cases of extreme weather—for example, freezing temperatures that prevent the safe use of outdoor amenities—we may offer to reschedule your stay if a cancellation becomes necessary. Any difference in pricing between the original and rescheduled dates will still apply.
Nonfunctional Major Amenity: If a major amenity is nonfunctional for the entire duration of your stay, it must be reported immediately and verified by our team while you are on-site. Once confirmed, we will offer an appropriate solution or compensation based on the situation. If the hot tub is unavailable for use during your entire stay, we will compensate 20% of the room rate for the affected night(s).
To safeguard against unforeseen losses or damages that may impact your stay and result in financial loss, we strongly recommend purchasing travel insurance.

By proceeding with the booking, the guest acknowledges and agrees to these terms. This agreement ensures transparency while allowing us to recover costs for cancellation and damages.