House Rules & Cancellation Policy

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House Rules & Cancellation Policy

Pet Policy:

Only 1 (one) pet is allowed for Treetopia & Starlite only (No pets allowed for HoneyHive).

Pet Fee: $90

Events:

Events are not permitted on the premises.

Smoking, Vaping, E-Cigarettes, and Drug Use:

Smoking, vaping, and the use of drugs are strictly prohibited on the property, both indoors and outdoors. Violations will result in a $500 fine.

Open Flame Policy:

The use of candles, fires, or any open flames is only allowed in designated areas such as fire pits or BBQ grills. Any violation will result in a $500 fine.

Quiet Hours:

Quiet hours are observed from 10:00 PM to 8:00 AM. Please report any disturbances during these hours to maintain a peaceful environment. Failure to comply may lead to cancellation of your stay and immediate eviction.

Commercial Photography and Filming:

Commercial photography and filming are not permitted.

Pool and Hot Tub Policy:

Please do not add bubble bath or any other substances to the pool and hot tub. Violations will result in a $250 cleaning fee.

Towels and Linens Policy:

Towels and linens should be used for their intended purposes only. Stains or damage will incur a $10 treatment fee per item, plus additional fees for replacement if beyond repair.

Number of Guests:

A maximum of 2 guests are allowed.

Check-in and Check-out:

Check-in is between 4:00 PM and is flexible. Check-out is before 11:00 AM.

Other House Rules:

Only guests aged 21 and above are permitted.
Only registered guests are allowed; no visitors.
Personal fires are not permitted.
Furnishings should be respected.
Please remove shoes indoors.
An additional $150 cleaning fee may be charged for excessive cleaning.
A $100 fee will be applied for lost keys.
Other damages, subject to fees.

Cancellation and Alteration Policy:

We understand that plans can change, but as a small business, cancellations can significantly impact our operations. Therefore, we have implemented the following cancellation policy:

Cancellation:

Guests must cancel at least 30 days before check-in to receive a full refund.
If cancellation occurs between 14 and 30 days before check-in, 50% of the total booking cost will be charged.
If cancellation occurs less than 7 days before check-in, 100% of the total booking cost will be charged.
Guests can receive a full refund if they cancel within 24 hours of booking, provided that the cancellation is at least 14 days before check-in.
The transaction fee is non-refundable, and an additional 3% transaction fee may apply to the refund.

Alterations: Alterations to reservations can only be made 7 days prior to the check-in date, subject to a $75 rescheduling fee.

Alteration validity: You can reschedule your stay up to 3 months only.

Future Alterations: Alterations made to reservations cannot be canceled once processed.

Please note that once an alteration has been made, cancellation will not be permitted. This policy applies to all cancellations, regardless of the reason for cancellation. Additionally, in the event of a no-show or early departure, no refunds will be provided. We appreciate your understanding and cooperation with our cancellation policy. Thank you for choosing to stay with us.

Damage Policy:

By booking and staying in our cabin/unit, the guest agrees to the following terms regarding property damage:

The guest is responsible for any damage to the property or its contents during their stay, beyond normal wear and tear.
If any damage is discovered after the guest's departure, we will notify the guest via email within 48 hours of check-out.
We will provide photographic evidence of the damage and a detailed cost breakdown for repairs or replacements.
The guest authorizes us to charge the credit card on file for the cost of repairs or replacements, up to a maximum of $500, after providing notification and evidence of the damage.
For damages exceeding the maximum amount, we will contact the guest to discuss further action.

By proceeding with the booking, the guest acknowledges and agrees to these terms. This agreement ensures transparency while allowing us to recover costs for damages.

Domance – Dallas TX

Domance - Chattanooge TN

House Rules & Cancellation Policy

House Rules & Cancellation Policy

Pet Policy:

Only 1 (one) pet is allowed for Treetopia & Starlite only (No pets allowed for HoneyHive).

Pet Fee: $90

Events:

Events are not permitted on the premises.

Smoking, Vaping, E-Cigarettes, and Drug Use:

Smoking, vaping, and the use of drugs are strictly prohibited on the property, both indoors and outdoors. Violations will result in a $500 fine.

Open Flame Policy:

The use of candles, fires, or any open flames is only allowed in designated areas such as fire pits or BBQ grills. Any violation will result in a $500 fine.

Quiet Hours:

Quiet hours are observed from 10:00 PM to 8:00 AM. Please report any disturbances during these hours to maintain a peaceful environment. Failure to comply may lead to cancellation of your stay and immediate eviction.

Commercial Photography and Filming:

Commercial photography and filming are not permitted.

Pool and Hot Tub Policy:

Please do not add bubble bath or any other substances to the pool and hot tub. Violations will result in a $250 cleaning fee.

Towels and Linens Policy:

Towels and linens should be used for their intended purposes only. Stains or damage will incur a $10 treatment fee per item, plus additional fees for replacement if beyond repair.

Number of Guests:

A maximum of 2 guests are allowed.

Check-in and Check-out:

Check-in is between 4:00 PM and is flexible. Check-out is before 11:00 AM.

Other House Rules:

Only guests aged 21 and above are permitted.

Only registered guests are allowed; no visitors.

Personal fires are not permitted.

Furnishings should be respected.

Please remove shoes indoors.

An additional $150 cleaning fee may be charged for excessive cleaning.

A $100 fee will be applied for lost keys.

Other damages, subject to fees.

We understand that plans can change, but as a small business, cancellations can significantly impact our operations. Therefore, we have implemented the following cancellation policy:

Cancellation:

Alterations: Alterations to reservations can only be made 7 days prior to the check-in date, subject to a $75 rescheduling fee.

Alteration validity: You can reschedule your stay up to 3 months only.

Future Alterations: Alterations made to reservations cannot be canceled once processed.

Damage Policy:

Domance – Dallas TX

Domance - Chattanooge TN

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