Política de cancelación

We understand that plans may change; however, as a small business, cancellations and date changes can significantly impact our operations. Once a reservation is confirmed, the following cancellation and rescheduling terms apply immediately, based on the number of days remaining before check-in at the time the request is received.

• 91+ Days Before Check-In:

  Cancel for a full refund of the total booking value, less the non-refundable 3% payment processing fee, or reschedule with no rescheduling fee.

• 31–90 Days Before Check-In:

  Cancel for a 75% refund of the total booking value, or reschedule with no rescheduling fee.

• 15–30 Days Before Check-In:

  Cancel for a 50% refund of the total booking value, or reschedule with a $75 rescheduling fee.

• 14 Days or Fewer Before Check-In:

  No refund is available. However, guests may request to reschedule to an earlier date before the original check-in date with a $75 rescheduling fee. If no earlier date is available, we are unable to make any changes or offer refunds. Rescheduling to a later date is not permitted.

Rescheduling Terms:

• All rescheduling requests are subject to availability.
  • For requests made 15 or more days before check-in, the new check-in date must be within three months of the date the rescheduling request is made. The $75 rescheduling fee may apply depending on the applicable cancellation window.
  • For requests made 14 days or fewer before check-in, the reservation may only be moved to an earlier available date before the original check-in date, and a $75 alteration fee applies. Rescheduling to a later date is not permitted.
• Any amount already paid will be applied to the rescheduled stay. If the new stay is priced higher, the difference must be paid at the time of rescheduling. If the new stay is priced lower, no refund or credit will be issued for the difference.
• All rescheduling is final. Once a reservation has been rescheduled, it cannot be canceled, refunded, or rescheduled again.

Refunds:

• Guest Cancellation: Guest initiated cancellations are subject to cancellation policy outlined above.  
• No-Show/Early Departure: No refunds will be issued for no-shows or early departures, regardless of reasons.
• Unforeseen Events: Domance Glamping is not responsible for circumstances beyond its control, including but not limited to severe weather, power outages, water interruptions, internet outage, or other utility failures. In such cases, refunds will not be provided. In cases of extreme weather—for example, freezing temperatures that prevent the safe use of outdoor amenities—we may offer to reschedule your stay if a cancellation becomes necessary. Any difference in pricing between the original and rescheduled dates will still apply.

• Nonfunctional Major Amenity: If a major amenity is nonfunctional for the entire duration of your stay, it must be reported immediately and verified by our team while you are on-site. Once confirmed, we will offer an appropriate solution or compensation based on the situation. If the hot tub is unavailable for use during your entire stay, we will compensate 20% of the room rate for the affected night(s).

• To safeguard against unforeseen losses or damages that may impact your stay and result in financial loss, we strongly recommend purchasing travel insurance.

By proceeding with the booking, the guest acknowledges and agrees to these terms. This agreement ensures transparency while allowing us to recover costs for cancellation and damages.